Refund and Returns Policy

Obiz International accepts returns within a 30‑day window for eligible goods; contact customer service first by phone at +237 673 399 018 or +237 691 389 956 or by email at contact@obiz-international.com to start the process.

Quick decision guide — what to check before returning

  • Is the item eligible? Check that the product is unused, in original packaging, and not in the list of non‑returnable heavy equipment or consumables.
  • Timeframe: 30 days from delivery for standard returns.
  • Contact first: Call +237 673 399 018 or +237 691 389 956, or email contact@obiz-international.com to obtain an RMA or return instructions.

Return policy (recommended text to publish on the site)

Scope and eligibility

  • Return period: Customers may return most products within 30 days of delivery.
  • Condition: Items must be unused, with original packaging, accessories, manuals, and proof of purchase.
  • Non‑returnable items: Custom orders, consumables (fuels, oils), products damaged by misuse, and items installed or altered are not eligible.

How to start a return

  1. Contact Customer Service by phone at +237 673 399 018 or +237 691 389 956, or email contact@obiz-international.com to request return authorization.
  2. Provide order number, product model, delivery date, and photos if the item is defective.
  3. Wait for an RMA number and return instructions before shipping.

Shipping and costs

  • Defective or incorrect items: Obiz International covers return shipping and will arrange pickup or provide a prepaid label.
  • Change of mind: Customer pays return shipping unless otherwise agreed.
  • Restocking fee: A restocking fee up to 10% may apply for large equipment returned without defect (recommendation to state exact fee if desired).

Refunds and exchanges

  • Inspection: Returned items are inspected within 7 business days of receipt.
  • Refund method: Refunds are issued to the original payment method within 7–14 business days after inspection.
  • Exchanges: Exchanges processed subject to stock availability; expedited exchanges may incur shipping charges.

Damaged or missing items

  • Inspect on delivery: Report visible damage to the courier and Obiz immediately.
  • Defective claims: Provide photos and serial numbers; warranty or replacement will be handled per manufacturer terms.

Local details, contact, and support

  • Phone: +237 673 399 018; +237 691 389 956.
  • Email: contact@obiz-international.com.
  • Address: Face MicroFinance CEPAC Ngodi Akwa, Douala, Cameroon (use for in‑person returns or pickups).

Risks, tips, and fraud prevention

  • Keep proof: Always keep order confirmation, delivery receipt, and photos until refund completes.
  • Verify RMA: Only return items after receiving an official RMA from Obiz to avoid lost packages.
  • Beware of scams: Confirm any return pickup or label via the official phone numbers or email above before handing over goods.

If you’d like, I can draft a ready‑to‑publish “Returns & Refunds” page using this language tailored to Obiz International’s branding and legal requirements.

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